Lock Down Special – Terms and Conditions

This section of Terms and Conditions apply only to the this particular FREE promotion “Lock-Down Special”. Applicants, Clients, Persons, Users, You, They, Them and Customers are all referring to anyone who signs/checks this agreement’s tick box in the contact form on this page.

Persons who apply for the FREE promotion will have to supply any and all content for the website. Sutherland Sites is not liable for content creation including copy, images, videos and any graphic design or artwork. Should clients require assistance with any of the above mentioned, Sutherland Sites will charge for these services separately. 

The monthly fee covers annual domain renewal as well as monthly hosting. Maintenance will include PHP updates, Core Theme updates, Plugin Updates, and 2-4hrs per week of website support. This includes minor front-end updating such as changing of existing content. Any new sections or pages that are added will be charged separately  R500/new page and R50/new section. (Pages are made up of different sections, usually 5 or less.)

Should the client not be able to pay for the monthly fee, the website service will be suspended effective immediately until outstanding funds have been received into Sutherland Sites account. The hosting and maintenance will commence as soon as a domain is registered with Sutherland Sites. Please note that the R195/m hosting offer is only valid for “.co.za” websites. “.com” website will have an additional set up fee of R150 once off and then a R195/m fee thereafter.

Sutherland Sites is not responsible for websites being hacked or crashing, however, Sutherland Sites will put relevant systems in place to prevent such events from happening. Should an clients website crash, Sutherland Sites will restore the website back without any charges for the first incident. Any unforeseen incidents that may effect the website in any way thereafter will result in additional charges. These charges will be from R100/h to R450/h depending on the complexity of the issue. Clients will be quoted before any work is commenced. 

Turn around Time

Sutherland Sites turn around time in response to the free offer can be between 2-5 working days after we have received all required content. All required content for Standard websites include 800-3000 words or a company profile broken up between the sections; Home, About Us, Gallery, Services and Contact. Once we have all content from text, images and videos we will be able to commence working on the website for the client. Should the client initiate a partial payment to reserve a domain name and perform any delay in sending required content, standard charges such as hosting and maintenance depending on the client’s package choice will occur from the 1st day of the following month, either R195/m for standard website or R400/m for e-commerce websites. 

Website Changes

Sutherland Sites will allow up to 2-4 hours per week for website changes on all provided content. We will require clients to go through the website thoroughly and make a list of changes on a word document and send it to us via email to info@sutherlandsites.co.za Should the client require more hours in a week for changes Sutherland Sites will charge standard rates of R300/h for any website assistance. 

Fees and Pricing

Sutherland Sites will only increase charges where necessary for monthly fees. Hosting fees will increase in direct correspondence as to how much data a clients website needs as well as how e-mail usage. Should client require a more details as to how our hosting prices work, they are able to contact us on info@sutherlandsites.co.za.  

Cancellations and Transfers

Cancellation of service within 12 months will include a cancellation fee of R800. Cancellation after 13 months of services will be reduced to R400. Transferring of Domains from Sutherland Sites to another hosting company will include a transfer fee of R600. Transfers may take up to 48 hours during working days but can take longer under difficult circumstances such as power cuts, load shedding etc… Should clients have any reason regarding cancellation and or transfers they can contact Sutherland Sites on info@sutherlandsites.co.za. If the website is hosted with Sutherland Sites and clients do not pay the agreed monthly fee on time within 3 calendar days of receiving the invoice, The clients domain will be suspended until outstanding fees are paid in full. Once a full payment has been received into Sutherland Sites bank account, the domain will be re-instated and will take up to 48 hours to reflect online.  Should the client refuse to pay the owing amount after 30 days, Sutherland Sites has full right to cancel, remove and or delete the hosted domain to avoid further financial loss. 

Upon Cancellation of the domain, the website and email services will be ceased and no longer hosted by Sutherland Sites. The domain can only be re-activated after 30 days, subject to availability.

Upgrading

Client will be able to upgrade their website if they have purchased the free version to a more customized website of which Sutherland Sites will quote the client as per the clients request. 

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I Only Need a Website

If you are a business that is happy with your current hosting plan but need a more affordable alternative to website maintenance, we can assist.

Maintenance for Standard Websites covers: 

We charge a monthly maintenance fee for ‘Standard Websites’ at R195/m without hosting.

  • Front end changes of existing content such as text and images (Limited to 2-4Hrs per week)
  • Adding or removing promotional material such as pop ups and banners
  • e-mail troubleshooting
  • Updating of plugins
  • Updating of PHP
  • Core Theme Updating
  • WordPress Core Updating
  • Backing up Website Monthly
  • Website Statistics on request
  • Protecting site from hackers
  • Bimonthly Site Consulting

Maintenance for Standard Websites does not cover: 

  • Content creation, images, text, videos etc…
  • Re-designing of pages and sections of site
  • Marketing and Advertising

Maintenance for e-Commerce Websites covers: 

We charge a monthly maintenance fee for ‘e-commerce Websites’ at R400/m without hosting.

  • Front end changes of existing content such as text, images and products (Limited to 2-4Hrs per week)
  • Adding or removing promotional material such as pop ups and banners
  • e-mail troubleshooting
  • Updating of plugins
  • Updating of PHP
  • Core Theme Updating
  • WordPress Core Updating
  • Backing up Website Monthly
  • Website Statistics on request
  • Protecting site from hackers
  • Bimonthly Site Consulting
  • Assistance of uploading products up to 20 items

Maintenance for e-Commerce Websites does not cover: 

  • Content creation, images, text, videos, products etc…
  • Re-designing of pages and sections of site
  • Marketing and Advertising

Click HERE to Return to Offer